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Child Maintenance Options is an information and support service that gives free and impartial help to separating or separated parents in Great Britain so they can make informed choices about child maintenance. The service discusses the different options available to separated and separating families regarding child maintenance. Child Maintenance Options gives separated parents the information they need to put in place the maintenance agreement most suited to their needs. It also has a variety of tools on its website to help separated parents make family-based arrangements.
These include a discussion guide, a family-based arrangement pack, video case studies from parents who have used the service and a range of leaflets. The service can also give customers an estimated calculation of the amount of maintenance that would be payable if they used the Child Maintenance Service.
Parents can use their estimate as the basis for working out an appropriate maintenance amount between themselves. The service also has an online child maintenance calculator that anyone can use. The service also helps with a range of wider separation issues like housing, childcare, legal issues and debt and has links to other organisations and support services that it recommends to customers.
As well as separated and separating parents, the service is available to grandparents and other relatives and friends of separated families, people with a professional interest in finding out more about child maintenance, and others. The Child Maintenance and Enforcement Commission was established in and is currently responsible for the child maintenance system in Great Britain.
It has a primary objective to maximise the number of effective child maintenance arrangements in place and a statutory duty to provide an information and guidance service. Child Maintenance Options was launched in July to meet this statutory duty. In , Child Maintenance Options ran a national promotional campaign, involving TV, radio, online and print advertising. This generated 66, calls to the service showing a growing demand for this type of support.
As of September , Child Maintenance Options had handled more than , successful contacts defined as a meaningful conversation about child maintenance and had more than a million hits on its website. As at March around 91, children were benefiting from a family-based arrangement set up by separated parents after contact with the service. The success of the Options service was further demonstrated in by its success in winning the Contact Centre Association Global Service Excellence award for Best Outsourcing Partnership,  as well as being shortlisted to the final three for the Best Public Service award at the Civil Service Awards.
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